Contact

orders@hoopready.app

Copy the address into any mail app, or write to orders@hoopready.app. The person who reads it is the one who checks the files.

Writing from the iPhone app? Reach us at the same address. Tell us what you need help with and include your order number (HR-...) if you have one.

About an order

Put the order number in the message — it starts with HR- and is on every order e-mail. Replying to an order e-mail works too; it reaches the same inbox.

Before you order

The free check answers most questions about a design on your own file, and the service page says what a change round covers and what we do not do.

Your data

Ask for a copy, a correction or deletion from the address on your account; see privacy.

Refunds

See the refund policy, then write with the order number.