HoopReady
Refund policy
Last changed 1 October 2026.
If we cannot produce a usable file at all, the order is refunded in full. Otherwise there are no refunds once an order is paid — written down with its limit showing, because a guarantee that does not say what it excludes is not one.
Before you pay
Nothing is charged. The free check measures your artwork and tells you what it needs before any order exists, so most surprises can be settled there. An unpaid order is removed after 7 days.
After you pay
| What happened | What you get |
|---|---|
| We cannot produce a usable file | A full refund |
| We decline the order | A full refund |
| The file has a mistake of ours | Fixed free, no change round used |
| You want a change — size, placement, thread colour, small shapes | A change round, within 30 days of delivery: Basic 1 · Standard 2 · Premium 5 · Enterprise unlimited |
| You changed your mind | No refund once the order is paid |
How to ask
Paid on the website: write to orders@hoopready.app with your order number (it starts with HR-). A refund goes back through Polar to the card you paid with.
Paid in the iPhone app: Apple sold the purchase, so only Apple can refund it. Ask at reportaproblem.apple.com, and write to us with the order number too — if we could not produce a usable file, we tell Apple so when it asks us about the purchase.
Once an order is refunded its files can no longer be downloaded from your account.
The seller's own terms
Paid in the Android app: write to us with the HoopReady order number and the Google Play purchase reference. If we could not produce a usable file, we arrange a full refund through Google Play. You can also request a refund from Google Play under its refund policy.
Polar, Apple and Google Play can refund a payment under their own terms, which are not ours to override.